Shipping policy

Pretoria/JHB

Delivery Time: 3-7 Bus. Days
Delivery Rates: Calculated at checkout after entering Postal Code.
FREE Delivery for orders over R1200

SHIPPING INFORMATION

All orders are processed within 1-7 business days. This is the time necessary to communicate your order to the manufacturer. Keep in mind that orders processed through Sezzle and Klarna will be processed after your installment plan is confirmed, usually within 1-3 days. 

Once your order is processed and packaged for shipment, we engage one of our carriers and provide you with a shipping confirmation email with tracking information.

Please make sure your billing and shipping information is input correctly at the time of checkout including a valid phone number. In the event that your information is input incorrectly, your order may be delayed if additional information is needed. 


TRACKING YOUR PACKAGE

We provide tracking information on all orders. You will be able to track your package the entire way with the shipment confirmation that is provided. Please make the necessary arrangements to be present at the time of delivery. 

MISSING PACKAGES

We are not responsible for lost/stolen packages. Once a package has left our facility, the delivery carrier will hold all liability if a package is lost/stolen.

REFUSED/RETURNED PACKAGES

If your package is refused or returned because it was undeliverable you will be charged the original shipping plus return shipping to us for it to be resent back to you. This also applies to packages returned because of an invalid address/name. You are responsible for providing us with correct shipping information. 

***Please note that once the package leaves our warehouse we are not responsible for any lost, theft or undeliverable packages.